General terms and conditions
Association Moulin Jaune en Fêtes
Last updated: 2026
Spirit of the Events
Visitors acknowledge that they are active participants in their experience at Moulin Jaune.
A dress code may be proposed for each event. It is not mandatory but strongly recommended.
Unless expressly announced, the presence of specific artists, performances or workshops is not guaranteed and depends on current artistic residencies and opportunities.
Ticket Sales
Online ticket sales are handled by our ticketing service provider: Billetweb.
On-site ticket sales may be available subject to capacity.
The organiser reserves the right to modify ticket prices. In particular, the ticket price may be increased by €5 starting 5 days before the beginning of the event.
The date indicated on the ticket is final and non-modifiable.
In accordance with Article L221-28 of the Code de la consommation, tickets for events taking place on a specific date are not subject to the 14-day withdrawal right.
Tickets are neither exchangeable nor refundable, including in case of unfavourable weather conditions.
In the event of total cancellation of the event by the organiser, including in cases of force majeure (flooding, severe winds, administrative decision, etc.), tickets will be fully refunded in accordance with the procedures defined by Billetweb.
At the time of purchase, cancellation insurance may be offered. If selected, it is managed exclusively via the Billetweb platform and subject to the insurer’s own terms and conditions.
Access Control
Access to the venue is subject to presentation of a valid ticket (printed or digital with barcode). One ticket per person is required.
Children under 3 years old must hold a free ticket.
The organiser reserves the right to refuse entry to any person who does not comply with safety rules or displays inappropriate behaviour.
Entry and Exit
The entrance gate closes one hour before the closing time of the garden.
Unless otherwise indicated, entry is via the Villiers-Montbarbin train station side and exit via the Crécy-la-Chapelle business area side.
Re-entry after exit may not be permitted unless expressly authorised.
Parking
Parking is available in the Crécy-la-Chapelle business area in available spaces and at the train station parking area on the Villiers-Montbarbin side.
Parking is prohibited on sente du Moulin Nicole, which is reserved for pedestrians and emergency vehicles, except for designated spaces reserved for persons with reduced mobility.
Visitors agree to respect the peace and quiet of local residents.
Accessibility (Persons with Reduced Mobility)
Two parking spaces are reserved for persons with reduced mobility at the end of sente du Moulin Nicole.
Most garden paths are accessible to persons with reduced mobility.
Toilets are available in the “Orange House” (please inquire at reception).
Weather Conditions
Events may take place outdoors.
Unless the organiser officially cancels the event for safety reasons, weather conditions do not entitle ticket holders to a refund.
Visitors are encouraged to dress appropriately for weather conditions.
Safety
Children remain under the responsibility of their parents or accompanying adults.
Moulin Jaune is not an amusement park or playground. Climbing or handling artistic installations is strictly prohibited.
Swimming in the Grand Morin river is prohibited.
Visitors are required to remain on designated paths and must not walk on planted areas.
Ground surfaces may be slippery in wet weather.
Fires may be present in garden braziers; approaching them is prohibited.
Volunteer first aid responders may be present during events. In case of serious emergency, visitors are invited to contact emergency services directly (112 within the EU).
Picnics and Catering
Picnicking is permitted on lawns and at designated tables.
Light refreshments may be available on site.
Card payments cannot be guaranteed in case of internet connectivity issues. Visitors are encouraged to bring an alternative payment method.
Consumer Mediation
In accordance with Articles L612-1 and following of the French Consumer Code, in the event of a dispute, consumers have the right to seek free recourse to a consumer mediator.
Contact details of the competent mediator may be provided upon request.